Terms of Service

1. Agreement to Terms and Acceptance

These Terms of Service ("Terms", "Agreement") constitute a legally binding contract between you ("Client", "Customer", "you", or "your") and PrimeInstall LLC, a New York limited liability company ("Company", "PrimeInstall", "we", "us", or "our"). By engaging our services, booking an appointment, requesting a quote, or otherwise interacting with our company, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to these Terms, you must not engage our services or access our website. Your continued use of our services after any modifications to these Terms constitutes acceptance of such changes. We reserve the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes.

These Terms apply to all services provided by PrimeInstall LLC, including but not limited to residential and commercial installation services, consultations, assessments, repair work, maintenance services, emergency services, and any other professional services we may offer now or in the future.

BY ENGAGING OUR SERVICES, YOU REPRESENT AND WARRANT THAT: (a) you are at least 18 years of age and have the legal capacity to enter into binding contracts; (b) you have the authority to bind any entity on whose behalf you are acting; (c) all information provided to us is accurate, complete, and current; and (d) you will comply with all applicable laws, regulations, and building codes.

These Terms incorporate by reference our Privacy Policy, Liability Disclaimer, Service Agreement, Worker Rights & Protection Policy, and Acceptable Use Policy, all of which form part of the complete agreement between you and PrimeInstall LLC.

2. Service Scope, Specifications, and Professional Standards

PrimeInstall LLC is a professional installation services company specializing in residential and commercial installations throughout New York City and the five boroughs (Manhattan, Brooklyn, Queens, The Bronx, and Staten Island). Our comprehensive service offerings include but are not limited to:

• Television Mounting and Installation: Professional mounting of flat-screen TVs, curved displays, OLED screens, projection systems, and multi-screen configurations on various wall types including drywall, brick, concrete, plaster, and specialty surfaces
• Security Camera Installation: Complete security system design and installation including IP cameras, NVR/DVR systems, wireless camera systems, doorbell cameras, motion detectors, and integrated security solutions for residential and commercial properties
• Smart Home Integration: Installation and configuration of smart home devices including voice assistants, smart lighting, thermostats, locks, sensors, motorized window treatments, whole-home automation systems, and IoT device integration
• Audio/Visual Systems: Home theater design and installation, surround sound systems, soundbar installation, speaker mounting, media room setup, and multi-room audio distribution
• Network and Connectivity: Ethernet cabling, Wi-Fi mesh system installation, network equipment mounting, cable management, and structured wiring solutions
• Electrical Services: Outlet installation, circuit upgrades, lighting fixture installation, ceiling fan installation, electrical troubleshooting, and code-compliant electrical work performed by licensed electricians
• General Handyman Services: Furniture assembly, shelf installation, picture hanging, curtain rod installation, minor repairs, and property maintenance tasks
• Commercial Installations: Office TV mounting, conference room AV setup, retail display installations, commercial security systems, and business technology integration

All services are performed by trained, experienced technicians who adhere to industry best practices, manufacturer specifications, and applicable building codes. Our technicians carry professional liability insurance and workers' compensation coverage as required by New York State law.

Service Limitations and Right to Refuse: We reserve the absolute and unrestricted right to refuse, delay, or discontinue any service for any reason, including but not limited to: (a) unsafe working conditions or structural concerns; (b) installations that violate building codes, manufacturer specifications, or professional standards; (c) situations where required permits or approvals have not been obtained; (d) client non-compliance with our policies or safety requirements; (e) threatening, abusive, or inappropriate behavior toward our staff; (f) installation locations deemed structurally unsound or inadequate; (g) presence of hazardous materials or environmental hazards; (h) lack of proper property access or unreasonable site conditions; (i) non-payment of prior invoices or disputed charges; or (j) any circumstance that, in our professional judgment, presents unacceptable risk to our personnel, the client, property, or installed equipment.

If we determine that a requested service cannot be safely or properly performed, we will notify the client and provide recommendations for remediation. Clients will be responsible for any trip charges or assessment fees even if service is declined or cancelled due to site conditions, safety concerns, or client non-compliance.

Professional Recommendations: Our technicians may provide professional recommendations regarding installation locations, mounting methods, equipment placement, or alternative solutions. While we will make reasonable efforts to accommodate client preferences, we strongly recommend following our professional guidance. Installations performed contrary to our recommendations or professional judgment are undertaken entirely at the client's risk, and such installations may void warranties and disclaimers of liability.

3. Client Responsibilities, Obligations, and Pre-Installation Requirements

Clients engaging PrimeInstall LLC services accept full responsibility for ensuring proper conditions, accurate information, and compliance with all requirements outlined in this section. Failure to meet these obligations may result in service delays, additional charges, installation refusal, or voided warranties.

3.1 Information Accuracy and Disclosure

Clients must provide complete, accurate, and truthful information regarding:

• Property address, access requirements, and location details
• Building type, construction materials, wall composition, and structural characteristics
• Existence of electrical outlets, circuit capacity, and power availability
• Previous installation attempts, damage, repairs, or modifications in the work area
• Known structural issues, water damage, pest problems, or material deterioration
• Presence of hazardous materials including asbestos, lead paint, mold, or chemical contamination
• Building restrictions, homeowners association rules, landlord requirements, or zoning regulations
• Any conditions that may affect technician safety or installation feasibility

3.2 Permissions, Access, and Legal Authority

Clients warrant that they have obtained all necessary permissions, approvals, and legal authority to authorize installation services at the specified location. This includes but is not limited to:

• Landlord written consent for rental properties or leased spaces
• Building management or board approval for condominiums, co-ops, or managed properties
• Homeowners association (HOA) approval where required
• Building permits or electrical permits as mandated by local authorities
• Authorization from property owners or legal representatives
• Spouse, co-owner, or joint tenant consent where applicable

Clients are solely responsible for obtaining, maintaining, and providing evidence of all required permissions. PrimeInstall LLC is not liable for violations of lease agreements, building rules, or permission requirements. Any fines, penalties, restoration requirements, or legal actions resulting from unauthorized installations are the sole responsibility of the client.

3.3 Site Preparation and Work Area Conditions

Prior to technician arrival, clients must:

• Clear the work area of all furniture, decorations, wall hangings, and personal belongings
• Remove or protect valuable items, fragile objects, and electronics from potential dust or debris
• Provide clear access pathways from entry points to installation locations
• Ensure adequate lighting in all work areas
• Secure pets in separate rooms or areas away from the work zone
• Notify all occupants about the scheduled service and work areas
• Arrange for parking or building access as needed
• Provide access to electrical outlets and utilities

Failure to properly prepare the work area may result in technicians declining service, and clients will be charged trip fees and cancellation charges. We are not responsible for moving furniture, clearing work areas, or relocating client property.

3.4 Client Presence and Authorized Representatives

Clients or their authorized representatives must be present during the entire duration of service delivery. The present individual must:

• Be at least 18 years of age
• Have authority to make decisions and approve work modifications
• Be available to answer questions and provide access to all necessary areas
• Have authority to accept completed work and make payment
• Remain on the premises until work completion and final walkthrough

If no authorized representative is present, technicians may refuse to perform services, and clients will be charged for trip fees and wasted time. Remote authorization via video call or phone is not acceptable unless explicitly pre-approved by management.

3.5 Equipment and Materials Provision

Unless otherwise agreed, clients are responsible for providing all equipment, devices, and materials to be installed, including but not limited to televisions, cameras, mounts, cables, and smart home devices. All provided equipment must:

• Be new or in good working condition
• Include all manufacturer-provided hardware, cables, and accessories
• Have complete and accurate installation instructions
• Be compatible with the intended installation location and method
• Meet all applicable safety standards and certifications

We are not responsible for defective, incompatible, counterfeit, or substandard equipment. Clients acknowledge that attempting to install provided equipment is done at their own risk.

4. Scheduling, Appointments, Cancellations, and Service Windows

4.1 Appointment Scheduling and Confirmation

Appointments are scheduled based on availability and are subject to confirmation by PrimeInstall LLC. Appointment requests made through our website, phone, or email are not confirmed until you receive written confirmation from our scheduling team. We reserve the right to reschedule appointments due to unforeseen circumstances, emergency situations, or scheduling conflicts.

Service windows are provided as estimates and may be subject to delays due to traffic, prior job overruns, equipment issues, or other circumstances beyond our control. While we make every effort to arrive within scheduled windows, we do not guarantee exact arrival times.

4.2 Client Cancellation and Rescheduling Policy

Clients may cancel or reschedule appointments subject to the following terms:

• More than 48 hours notice: No cancellation fee; full refund of any deposits
• 24-48 hours notice: $75 cancellation/rescheduling fee
• Less than 24 hours notice: $150 cancellation fee; 50% of quoted service cost (whichever is greater)
• Same-day cancellation or no-show: Full quoted service cost charged; no refunds

Cancellations must be made by phone or email to our scheduling department. Voicemails, text messages, or third-party notifications are not considered valid cancellations unless confirmed by our team.

If clients are not present at the scheduled location when technicians arrive, or if site conditions prevent service completion due to client non-compliance with preparation requirements, this will be treated as a same-day cancellation, and full charges will apply.

4.3 Company-Initiated Changes

If PrimeInstall LLC needs to cancel or reschedule an appointment, we will make reasonable efforts to notify you in advance and offer alternative scheduling options. No fees or penalties will be charged for company-initiated cancellations, and any deposits paid will be refunded or credited toward rescheduled services.

5. Pricing, Estimates, Payment Terms, and Financial Obligations

5.1 Pricing Structure and Estimates

All pricing provided by PrimeInstall LLC, whether through quotes, estimates, or website listings, is subject to the following terms:

• Estimates: Prices provided before on-site assessment are estimates only and may change based on actual site conditions, scope modifications, or unforeseen complications
• Final Pricing: Final pricing is determined after on-site assessment and before work commencement. Clients will be informed of any price changes and must approve them before work begins
• Scope Changes: Any changes to the agreed scope of work may result in additional charges calculated at our standard hourly rates or per-item pricing
• Additional Fees: Trip charges, parking fees, toll charges, after-hours premiums, emergency service fees, and specialty equipment charges may apply and will be added to the final invoice

5.2 Payment Methods and Terms

Payment is due in full immediately upon service completion unless alternative payment arrangements have been explicitly agreed to in writing and signed by authorized company management. We accept the following payment methods:

• Cash (U.S. dollars only)
• Major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Digital payment platforms (Venmo, Zelle, Cash App) as available
• Company checks for commercial clients with established accounts (subject to approval)

A convenience fee of 3.5% may be applied to credit card transactions. Personal checks are not accepted. All payments must be made in U.S. currency.

5.3 Deposits and Advance Payments

For certain services, we may require deposits or advance payments, including:

• Large or complex projects exceeding $1,000
• Custom or special-order equipment purchases
• Multi-day projects or installations requiring multiple visits
• Commercial contracts or recurring service agreements

Deposits are non-refundable except as explicitly stated in individual service agreements. Deposits will be credited toward final payment upon service completion.

5.4 Late Payments and Collections

Accounts not paid in full within 15 days of invoice date are considered delinquent and subject to:

• Late payment fees of 1.5% per month (18% annual percentage rate) on unpaid balances
• Suspension of future services until account is current
• Referral to collection agencies or legal counsel
• Reporting to credit bureaus
• Legal action to recover outstanding amounts

Clients are responsible for all collection costs incurred, including reasonable attorney fees, court costs, collection agency fees, and administrative expenses. Partial payments will be applied first to late fees and collection costs, then to outstanding principal amounts.

6. Warranties, Guarantees, and Service Quality Assurance

6.1 Workmanship Warranty

PrimeInstall LLC guarantees the quality of our workmanship for a period of thirty (30) days from the date of service completion ("Warranty Period"). If any installation fails, becomes loose, or exhibits defects due to faulty workmanship during the Warranty Period, we will repair or reinstall at no additional charge for labor.

To make a warranty claim, clients must:

• Notify us in writing within 48 hours of discovering the issue
• Provide photographic evidence of the defect or failure
• Allow reasonable time for inspection and repair scheduling
• Have not attempted repairs or modifications themselves
• Have fully paid all outstanding invoices

6.2 Warranty Exclusions and Limitations

Our workmanship warranty DOES NOT cover and we shall have no obligation to repair or compensate for:

• Product Defects: Failures, malfunctions, or defects in equipment, devices, materials, or products not manufactured by PrimeInstall LLC. All product warranties are provided by respective manufacturers
• Client Misuse: Damage caused by improper use, unauthorized modifications, alterations, repairs, or installations by others
• Excessive Load: Failures due to loads exceeding manufacturer specifications or our documented weight limits
• Environmental Factors: Damage from natural disasters, extreme weather, flooding, fire, earthquakes, or acts of God
• Third-Party Damage: Damage caused by vandalism, break-ins, accidents, or actions of third parties
• Structural Failures: Failures due to building settlement, structural deterioration, wall failure, or pre-existing defects in mounting surfaces
• Code Violations: Issues arising from building code violations, inadequate construction, or substandard building materials not caused by our work
• Negligent Maintenance: Failures due to lack of reasonable maintenance or care
• Normal Wear: Cosmetic issues, minor loosening, or aesthetic wear over time
• Against Recommendations: Installations performed against our professional advice or recommendations

6.3 Disclaimer of Other Warranties

EXCEPT FOR THE LIMITED WORKMANSHIP WARRANTY EXPRESSLY PROVIDED ABOVE, PRIMEINSTALL LLC MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT RESULTS FROM USE OF OUR SERVICES WILL BE ACCURATE OR RELIABLE.

7. Limitation of Liability and Damage Caps

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PRIMEINSTALL LLC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO OUR SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CLIENT TO PRIMEINSTALL LLC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.

These limitations apply even if we have been advised of the possibility of such damages and regardless of the form of action, whether in contract, tort (including negligence), strict liability, breach of warranty, or otherwise.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so some of these limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

8. Indemnification and Hold Harmless Agreement

To the fullest extent permitted by law, Client agrees to indemnify, defend, and hold harmless PrimeInstall LLC, its owners, officers, directors, employees, agents, contractors, subcontractors, suppliers, and affiliates (collectively, "Indemnified Parties") from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from or related to:

• Client's breach of these Terms or any other agreement with PrimeInstall LLC
• Client's violation of any law, regulation, building code, or third-party rights
• Client's negligence, gross negligence, or willful misconduct
• Inaccurate or incomplete information provided by Client
• Unauthorized access to or use of installed equipment or systems
• Failure to obtain necessary permissions, permits, or approvals
• Pre-existing defects, structural issues, or property conditions not disclosed to PrimeInstall LLC
• Installation of defective, counterfeit, or incompatible equipment provided by Client
• Modifications, alterations, or repairs performed by Client or third parties
• Third-party claims related to the installation site, property, or equipment

This indemnification obligation shall survive termination of these Terms and completion of services. Client shall cooperate fully in the defense of any claim and shall not settle any claim without prior written consent of PrimeInstall LLC.

9. Dispute Resolution, Arbitration, and Governing Law

9.1 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Any legal action, suit, or proceeding arising out of or relating to these Terms or our services must be instituted exclusively in the federal or state courts located in New York County, New York. Client irrevocably submits to the exclusive jurisdiction of such courts and waives any objection to venue.

9.2 Mandatory Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy arising out of or relating to these Terms, our services, or the relationship between Client and PrimeInstall LLC, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory (collectively, "Disputes"), shall be resolved exclusively through final and binding arbitration rather than in court, except as provided below.

Arbitration shall be conducted by a single arbitrator in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA") then in effect, except as modified by this Agreement. The arbitration shall take place in New York County, New York.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award any relief that would be available in court, including injunctive or declaratory relief, but may not award relief that exceeds the limitations set forth in Section 7.

9.3 Class Action Waiver

YOU AND PRIMEINSTALL LLC AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless both you and PrimeInstall LLC agree otherwise in writing, the arbitrator may not consolidate or join more than one person's or entity's claims and may not otherwise preside over any form of representative, class, or consolidated proceeding.

9.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an action in small claims court if the claim qualifies. Additionally, either party may seek equitable relief in court for infringement or misappropriation of intellectual property rights or unauthorized use of confidential information.

9.5 Costs and Attorney Fees

Each party shall bear its own costs and expenses in any dispute resolution proceedings, including arbitration and litigation, unless otherwise awarded by the arbitrator or court. The prevailing party in any dispute may be entitled to recover reasonable attorney fees and costs as determined by the arbitrator or court.

10. Intellectual Property Rights

All content, materials, designs, methods, processes, trade secrets, trademarks, service marks, logos, and other intellectual property associated with PrimeInstall LLC and our services are and shall remain the exclusive property of PrimeInstall LLC or our licensors.

Clients are granted no rights or licenses with respect to our intellectual property except as expressly provided in these Terms. Clients may not copy, reproduce, modify, distribute, display, perform, or create derivative works from our intellectual property without prior written consent.

The PrimeInstall name, logo, and branding materials are protected trademarks. Unauthorized use is strictly prohibited and may result in legal action.

11. Photography, Testimonials, and Marketing Use

By engaging our services, Client grants PrimeInstall LLC a worldwide, royalty-free, perpetual, irrevocable license to photograph completed installations and use such photographs, videos, or descriptions for marketing, advertising, portfolio, and promotional purposes, including on our website, social media, and marketing materials.

We will make reasonable efforts to avoid including identifying personal information, faces, or sensitive details in such materials. If Client objects to photography or use of installation images, Client must notify us in writing before service commencement.

12. Force Majeure and Excuse of Performance

PrimeInstall LLC shall not be liable for any delay, failure to perform, or interruption of service resulting from causes beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, severe weather, floods, earthquakes, or fires
• Pandemics, epidemics, quarantines, or public health emergencies
• War, terrorism, civil unrest, riots, or government actions
• Labor disputes, strikes, or workforce shortages
• Supplier failures, equipment shortages, or supply chain disruptions
• Utility failures, power outages, or telecommunications failures
• Transportation disruptions, traffic accidents, or road closures
• Cyber-attacks, hacking, or technology failures

In the event of force majeure, our obligations shall be suspended for the duration of the force majeure event, and we shall be entitled to a reasonable extension of time to perform our obligations.

13. Severability and Enforceability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent. If modification is not possible, the invalid provision shall be severed, and the remaining provisions shall continue in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

14. Entire Agreement and Amendments

These Terms, together with our Privacy Policy, Liability Disclaimer, Service Agreement, Worker Rights & Protection Policy, and Acceptable Use Policy, constitute the entire agreement between Client and PrimeInstall LLC with respect to the subject matter hereof and supersede all prior or contemporaneous oral or written agreements, representations, warranties, or understandings.

No modification, amendment, or waiver of these Terms shall be effective unless in writing and signed by an authorized representative of PrimeInstall LLC. Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.

15. Assignment and Transfer

Client may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without prior written consent of PrimeInstall LLC. Any attempted assignment in violation of this provision shall be null and void.

PrimeInstall LLC may freely assign these Terms and all rights and obligations hereunder to any affiliated entity, successor, or purchaser of our business without Client consent.

16. Notices and Communications

All notices, requests, consents, and other communications required or permitted under these Terms shall be in writing and shall be deemed delivered when:

• Delivered personally to the recipient
• Sent by certified or registered mail, return receipt requested
• Sent by recognized overnight courier service
• Sent by email to the address provided by the recipient, with confirmation of receipt

Clients must notify us immediately of any changes to contact information, addresses, or email addresses to ensure receipt of important communications.

17. Survival of Terms

The following provisions shall survive termination or expiration of these Terms: Sections 5 (Payment), 6 (Warranties), 7 (Limitation of Liability), 8 (Indemnification), 9 (Dispute Resolution), 10 (Intellectual Property), and any other provisions that by their nature should survive termination.

18. Acknowledgment and Acceptance

BY ENGAGING PRIMEINSTALL LLC SERVICES, BOOKING AN APPOINTMENT, OR ACCEPTING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE IN THEIR ENTIRETY.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL CAPACITY AND AUTHORITY TO ENTER INTO THIS AGREEMENT AND THAT YOUR ACCEPTANCE CONSTITUTES A VALID AND BINDING OBLIGATION.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ENGAGE OUR SERVICES.

19. Contact Information

For questions, concerns, or inquiries regarding these Terms of Service, please contact us through our website contact form or by mail at:

PrimeInstall LLC
New York, NY
United States