Effective Date: January 1, 2025
By engaging PrimeInstall LLC's services, Client agrees to pay all fees, charges, and costs as outlined in this Payment Terms & Conditions policy. Payment obligations arise immediately upon service completion and are legally enforceable debts.
PrimeInstall LLC accepts the following payment methods:
Payment method must be provided before service commencement. The Company reserves the right to refuse specific payment methods based on transaction risk assessment.
3.1 Immediate Payment Upon Completion: Unless alternative payment arrangements have been agreed to IN WRITING, full payment is due IMMEDIATELY upon service completion. "Completion" means all contracted work has been performed, and the technician is ready to depart the service location.
3.2 Deposits and Advance Payments: Certain services require deposits or advance payments as outlined in the Refund & Cancellation Policy. Deposits are applied toward the final invoice but do not constitute full payment.
3.3 Net-30 Terms (Approved Commercial Accounts Only): Established commercial clients with approved credit applications may receive Net-30 payment terms. Invoices must be paid in full within 30 days of invoice date. Late payments incur finance charges as outlined in Section 6.
4.1 Binding Quotes: Written quotes provided by PrimeInstall LLC are valid for 30 days from quote date and are binding ONLY if: (a) scope of work remains unchanged; (b) Client-provided information was accurate; (c) property conditions are as described; and (d) no unforeseen complications arise.
4.2 Estimates vs. Fixed Pricing: "Estimates" are approximations subject to adjustment based on actual work performed. "Fixed Price Quotes" are guaranteed not to exceed quoted amount unless additional work is approved. Clients should clarify which pricing model applies.
4.3 Price Adjustments: If additional work, materials, time, or complexity exceeds original scope, the Company will notify the Client and obtain approval before proceeding. Refusal to pay for approved additional work may result in work stoppage, removal of completed work, and legal action.
4.4 Material Cost Fluctuations: Quotes are based on current material costs. If materials costs increase significantly between quote date and service date, the Company reserves the right to adjust pricing or withdraw the quote.
5.1 Sales Tax: New York State and local sales tax applies to all services and materials as required by law. Current combined NYC sales tax rate is 8.875%. Tax-exempt entities must provide valid exemption certificates before service.
5.2 Travel Charges: Services outside Manhattan may incur travel charges: $25-75 depending on borough and distance. Emergency services include travel in base price.
5.3 Parking and Access Fees: If parking fees, tolls, building access fees, or elevator reservation costs are incurred, Client is responsible for reimbursement.
5.4 After-Hours Premium: Services requested outside normal business hours (Mon-Fri 8am-8pm, Sat-Sun 9am-6pm) incur 1.5x labor rate premium. Emergency services have fixed emergency rates regardless of timing.
6.1 Finance Charge Rate: Unpaid balances accrue finance charges at 1.5% per month (18% annual percentage rate) or the maximum rate permitted by New York law, whichever is less.
6.2 Grace Period: No finance charges apply if payment is received within 30 days of invoice date. After 30 days, finance charges accrue retroactively from invoice date.
6.3 Collections Action: Accounts unpaid after 60 days may be referred to collections agencies. Client becomes responsible for ALL collection costs including agency fees (25-40% of balance), attorney fees, court costs, and post-judgment interest.
6.4 Credit Reporting: Delinquent accounts may be reported to credit bureaus, negatively impacting Client's credit score and future creditworthiness.
7.1 Billing Error Claims: If Client believes a billing error occurred, Client must notify the Company IN WRITING within 10 business days of invoice receipt with: (a) detailed description of alleged error; (b) specific disputed amount; and (c) supporting documentation.
7.2 Investigation Process: The Company will investigate within 30 days. During investigation, Client must pay all UNDISPUTED charges. Withholding entire payment due to partial dispute is breach of contract.
7.3 Frivolous Disputes: Disputes filed in bad faith, as delay tactics, or without legitimate basis subject Client to: (a) immediate due date acceleration; (b) withdrawal of payment plan privileges; (c) collections action; and (d) liability for attorney fees defending frivolous claims.
The following practices are STRICTLY PROHIBITED and constitute breach of contract:
Violations result in immediate legal action, criminal prosecution where applicable, and liability for treble damages plus attorney fees.
9.1 Mechanic's Lien Rights: Under New York Lien Law Article 2, PrimeInstall LLC reserves the right to file mechanic's liens against Client's property for unpaid services exceeding $1,000. Liens attach to property title and must be satisfied before property sale or refinancing.
9.2 Lien Filing Process: If payment is not received within 60 days, the Company may file a Notice of Mechanic's Lien with the county clerk where property is located. Client becomes liable for lien filing fees, attorney fees to enforce lien, and court costs.
9.3 Personal Property Security Interest: For installed equipment, materials, or fixtures, the Company retains a security interest until full payment. Unpaid items may be removed and repossessed.
PrimeInstall LLC Billing Department
228 Park Ave S
New York, NY 10003-1502
Contact: Use our website contact form for billing inquiries
Direct contact information provided after service booking
PAYMENT ACKNOWLEDGMENT: By engaging PrimeInstall LLC's services, you acknowledge that you have read, understood, and agree to be bound by these Payment Terms & Conditions. You agree to pay all fees immediately upon service completion, understand that finance charges apply to late payments, and acknowledge that fraudulent payment practices will result in legal action.