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Privacy Policy

Last Updated: 11/17/2025

Introduction and Scope

PrimeInstall LLC ("Company", "we", "us", or "our") is committed to protecting the privacy and security of personal information provided by our clients, website visitors, and service users (collectively, "you" or "your"). This Privacy Policy explains our practices regarding the collection, use, disclosure, storage, and protection of your personal information.

This Privacy Policy applies to all information collected through our website, mobile applications, telephone communications, in-person interactions, service delivery, and any other means by which we collect information from or about you in connection with our business operations.

By engaging our services, visiting our website, or providing us with any information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please do not use our services or provide us with your personal information. We reserve the right to modify this Privacy Policy at any time, and your continued use of our services after changes constitutes acceptance of the updated policy.

1. Information We Collect

1.1 Personal Identification Information

We collect personal identification information necessary to provide professional installation services and maintain business relationships. This includes:

  • Contact Information: Full name, physical address, mailing address, email address, telephone numbers (mobile and landline), and emergency contact information
  • Account Information: Username, password, account preferences, communication preferences, and profile information
  • Identification Data: Date of birth, government-issued identification numbers (when required for verification purposes), and signature
  • Business Information: Company name, business address, tax identification number, business license information, and authorized representative details

1.2 Financial and Payment Information

To process payments and maintain financial records, we collect:

  • Credit card numbers, expiration dates, and security codes
  • Bank account information and routing numbers
  • Billing addresses and payment history
  • Transaction details, invoice records, and payment receipts
  • Digital wallet information (Venmo, Zelle, Cash App usernames)

Payment card information is processed through PCI-compliant third-party payment processors. We do not store complete credit card numbers on our servers but may retain encrypted payment tokens for recurring billing purposes.

1.3 Service and Installation Information

When you request or receive services, we collect:

  • Installation location details, property characteristics, and site conditions
  • Service requests, project specifications, and equipment information
  • Appointment scheduling preferences and availability
  • Access codes, building entry information, and parking instructions
  • Photos and videos of installation sites, completed work, and property conditions
  • Service history, warranty records, and maintenance logs
  • Customer feedback, complaints, and service satisfaction ratings

1.4 Technical and Website Usage Data

When you interact with our website or digital platforms, we automatically collect:

  • Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referring URLs, and exit pages
  • Location Data: General geographic location derived from IP address, GPS coordinates (with your permission), and service area information
  • Cookies and Tracking: Cookie IDs, session data, authentication tokens, and advertising identifiers
  • Communication Records: Email correspondence, chat transcripts, phone call recordings (with notice), and text message history

1.5 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Background check services and verification providers (for employment purposes)
  • Payment processors and financial institutions
  • Marketing partners and lead generation services
  • Social media platforms (if you interact with our social media accounts)
  • Public records and business directories
  • Credit reporting agencies (for commercial accounts)

1.6 Sensitive Information

We generally do not collect sensitive personal information such as health data, biometric information, genetic data, or information about race, ethnicity, political opinions, religious beliefs, or sexual orientation. If such information is inadvertently disclosed to us, we will not use it for any purpose and will delete it promptly.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

2.1 Service Delivery and Operations

  • Scheduling, coordinating, and performing installation services
  • Communicating about appointments, service updates, delays, and completion
  • Verifying identity and property access authorization
  • Documenting work performed and creating service records
  • Managing customer relationships and account information
  • Processing payments and maintaining financial records
  • Providing customer support and responding to inquiries
  • Fulfilling warranty obligations and handling service issues

2.2 Business Improvement and Analytics

  • Analyzing service quality, customer satisfaction, and performance metrics
  • Conducting research and development to improve services
  • Training employees and contractors on best practices
  • Optimizing scheduling, routing, and resource allocation
  • Understanding customer preferences and service demand
  • Developing new services and features

2.3 Marketing and Communications

  • Sending promotional materials, special offers, and service updates (with your consent)
  • Conducting customer surveys and feedback requests
  • Creating case studies, testimonials, and portfolio materials
  • Personalizing marketing content based on your preferences
  • Remarketing and targeted advertising campaigns

2.4 Legal Compliance and Protection

  • Complying with legal obligations, regulations, and government requests
  • Protecting against fraud, unauthorized access, and illegal activities
  • Enforcing our Terms of Service and other agreements
  • Resolving disputes and defending legal claims
  • Maintaining insurance records and risk management
  • Conducting audits and ensuring regulatory compliance

2.5 Security and Safety

  • Protecting our employees, contractors, and customers from harm
  • Monitoring for suspicious activities and security threats
  • Investigating incidents, accidents, and safety concerns
  • Maintaining secure access controls and authentication systems

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist with business operations, including:

  • Payment Processors: Stripe, PayPal, and other payment platforms for transaction processing
  • Technology Providers: Web hosting, cloud storage, email services, and communication platforms
  • Scheduling and CRM Systems: Customer relationship management and appointment scheduling software
  • Marketing Services: Email marketing platforms, advertising networks, and analytics providers
  • Background Check Services: Employment verification and contractor screening companies
  • Insurance Providers: Liability insurance carriers and risk management services

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

3.2 Legal Requirements and Law Enforcement

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with valid legal processes, including subpoenas, court orders, or government investigations
  • Respond to lawful requests from public authorities, including national security or law enforcement requirements
  • Enforce our Terms of Service, policies, and legal agreements
  • Protect the rights, property, or safety of PrimeInstall LLC, our employees, customers, or the public
  • Prevent fraud, security breaches, or illegal activities
  • Investigate potential violations of law or our policies

3.3 Business Transfers and Corporate Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our assets, your information may be transferred to the acquiring entity or successor organization. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to contact your landlord, building management, or other parties on your behalf.

3.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This includes statistical data about service usage, industry trends, and demographic information used for research and marketing purposes.

4. Data Security and Protection Measures

We implement industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

4.1 Technical Safeguards

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest using industry-standard algorithms
  • Secure authentication mechanisms and password protections
  • Regular security updates and vulnerability patching
  • Firewalls and intrusion detection systems
  • Access controls and user permissions management
  • Secure backup and disaster recovery systems

4.2 Administrative Safeguards

  • Employee training on data protection and privacy practices
  • Confidentiality agreements with employees and contractors
  • Incident response plans and breach notification procedures
  • Regular security audits and compliance assessments
  • Data minimization and retention policies
  • Vendor management and third-party security requirements

4.3 Physical Safeguards

  • Restricted access to facilities where data is stored
  • Security systems and surveillance at physical locations
  • Secure disposal of physical documents containing personal information
  • Device security measures for employee and contractor equipment

4.4 Security Limitations

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You acknowledge and accept the inherent risks of electronic communications and data storage.

YOU PROVIDE YOUR INFORMATION AT YOUR OWN RISK. WE SHALL NOT BE LIABLE FOR UNAUTHORIZED ACCESS, HACKING, DATA BREACHES, OR OTHER SECURITY INCIDENTS BEYOND OUR REASONABLE CONTROL.

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Notify us immediately of any unauthorized access or security breaches.

5. Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5.1 Retention Periods

  • Customer Records: Maintained for the duration of the business relationship plus 7 years for legal and tax compliance
  • Financial Records: 7 years as required by federal and state tax laws
  • Service Records: Retained for warranty period plus applicable statute of limitations (typically 3-6 years)
  • Marketing Data: Until you opt out or request deletion, or after 2 years of inactivity
  • Website Logs: Typically retained for 12-24 months
  • Employment Records: As required by employment laws and regulations

5.2 Secure Deletion

When information is no longer needed, we delete or anonymize it using secure methods including:

  • Secure data wiping and overwriting procedures
  • Physical destruction of hardware storage devices
  • Removal of backups after retention periods expire
  • Anonymization or aggregation of historical data

5.3 Legal Hold

We may retain information beyond normal retention periods when required by law, pending litigation, government investigations, or where deletion would impair our ability to defend legal claims or comply with regulatory requirements.

6. Your Rights and Choices

Subject to applicable law, you have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a commonly used, machine-readable format. We will provide this information free of charge for your first request in a 12-month period.

6.2 Correction and Update

You may request correction of inaccurate or incomplete personal information. We will make reasonable efforts to update our records promptly upon verification of corrected information.

6.3 Deletion and Erasure

You may request deletion of your personal information, subject to exceptions including:

  • Information needed to complete transactions or provide requested services
  • Records required by law, regulation, or legal process
  • Information necessary for fraud prevention or security purposes
  • Data needed to defend legal claims or comply with contractual obligations
  • Aggregated or de-identified data that no longer identifies you

6.4 Opt-Out of Marketing

You may opt out of receiving marketing communications by:

  • Clicking "unsubscribe" links in marketing emails
  • Replying "STOP" to marketing text messages
  • Contacting us directly to request removal from marketing lists
  • Adjusting email preferences in your account settings

Note that opting out of marketing does not affect transactional communications related to services you've requested, such as appointment confirmations, service updates, or billing statements.

6.5 Restrict Processing

In certain circumstances, you may request restriction of processing of your personal information, such as when you contest the accuracy of the data or object to processing.

6.6 Object to Processing

You may object to processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.

6.7 Exercising Your Rights

To exercise any of these rights:

  • Contact us through our website contact form or by mail
  • Provide sufficient information to verify your identity
  • Specify which rights you wish to exercise and the information concerned

We will respond to verified requests within 30-45 days as required by applicable law. We may require additional information to verify your identity and may deny requests that are manifestly unfounded, excessive, or prohibited by law.

6.8 Non-Discrimination

We will not discriminate against you for exercising your privacy rights. However, exercising certain rights (such as deletion) may limit or end your ability to use some of our services if the information is necessary for service provision.

7. Cookies, Tracking Technologies, and Online Advertising

7.1 Types of Cookies We Use

Our website uses cookies and similar tracking technologies:

  • Essential Cookies: Required for website functionality, security, and authentication
  • Performance Cookies: Collect anonymous data about site usage and performance
  • Functional Cookies: Remember your preferences and customize your experience
  • Advertising Cookies: Track your browsing to deliver targeted advertisements
  • Analytics Cookies: Help us understand user behavior and improve our services

7.2 Third-Party Cookies and Tracking

We use third-party services that may place cookies on your device, including:

  • Google Analytics for website analytics and user insights
  • Facebook Pixel and other social media tracking pixels
  • Advertising networks for targeted ad delivery and measurement
  • Marketing automation platforms for campaign tracking

7.3 Cookie Management

You can control cookies through your browser settings:

  • Block all cookies or only third-party cookies
  • Delete existing cookies from your device
  • Receive notifications when cookies are set
  • Use browser "Do Not Track" settings

Note that blocking or deleting cookies may limit website functionality and your user experience. Essential cookies necessary for security and basic operations may still be used even if you disable other cookies.

7.4 Interest-Based Advertising

We may use information about your interests and online activities to deliver more relevant advertisements. You can opt out of interest-based advertising through:

  • Digital Advertising Alliance (DAA) opt-out page: www.aboutads.info/choices
  • Network Advertising Initiative (NAI) opt-out page: www.networkadvertising.org/choices
  • Google Ad Settings: adssettings.google.com
  • Facebook Ad Preferences: www.facebook.com/ads/preferences

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services operated by independent entities. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices or content.

When you click on third-party links or use third-party services, you are subject to their privacy policies and terms of use. We encourage you to review the privacy policies of any third-party sites you visit or services you use.

We do not endorse or make representations about third-party websites or services. Use of third-party sites is entirely at your own risk.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, do not use our services or provide us with any personal information.

If we become aware that we have inadvertently collected personal information from a child without proper parental consent, we will take steps to delete such information promptly. Parents or guardians who believe we may have collected information from their child should contact us immediately.

10. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction.

By using our services and providing your information, you consent to the transfer of your information to countries outside your jurisdiction. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable law.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses and service providers
  • Right to opt out of the sale or sharing of personal information
  • Right to correct inaccurate personal information
  • Right to limit use and disclosure of sensitive personal information
  • Right to non-discrimination for exercising your rights

We do not sell personal information as defined under California law. To exercise your California privacy rights, contact us using the information provided in this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will:

  • Post the updated Privacy Policy on our website
  • Update the "Last Updated" date at the top of this policy
  • Provide notice through email or our website if changes materially affect your rights

Your continued use of our services after changes to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us and Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By Contact Form: Use the contact form on our website
By Mail:
PrimeInstall LLC
Privacy Department
New York, NY
United States

We will respond to privacy inquiries and requests within a reasonable timeframe as required by applicable law, typically within 30-45 days.

14. Acknowledgment and Consent

BY USING OUR SERVICES, VISITING OUR WEBSITE, OR PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND PROCESSING OF YOUR INFORMATION AS DESCRIBED HEREIN.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR PROVIDE US WITH YOUR PERSONAL INFORMATION.