Comprehensive Liability Disclaimer

Comprehensive Liability Disclaimer and Limitation of Liability

THIS COMPREHENSIVE LIABILITY DISCLAIMER ("Disclaimer") CONSTITUTES A CRITICAL COMPONENT OF THE BINDING LEGAL AGREEMENT BETWEEN YOU (THE "CLIENT") AND PRIMEINSTALL LLC (THE "COMPANY"). BY ENGAGING, BOOKING, SCHEDULING, OR ACCEPTING ANY INSTALLATION OR SERVICE WORK FROM COMPANY, CLIENT EXPLICITLY ACKNOWLEDGES, UNDERSTANDS, AND ACCEPTS ALL LIMITATIONS, DISCLAIMERS, WAIVERS, AND RESTRICTIONS SET FORTH IN THIS DOCUMENT.

Client acknowledges that installation work inherently involves physical alterations to property including drilling, cutting, wiring, mounting, and modification of structures and surfaces. Such work carries inherent risks of damage, malfunction, aesthetic imperfection, and unforeseen complications. Company exercises reasonable professional care and skill in performing services but cannot guarantee perfect outcomes, complete satisfaction, or absolute prevention of all potential issues.

THIS DISCLAIMER LIMITS COMPANY LIABILITY TO THE MAXIMUM EXTENT PERMITTED UNDER NEW YORK LAW. CLIENT EXPRESSLY WAIVES CERTAIN RIGHTS AND REMEDIES BY ACCEPTING THESE TERMS. IF CLIENT DOES NOT AGREE TO THESE LIMITATIONS, CLIENT MUST NOT ENGAGE OUR SERVICES.

1. General Disclaimer of Warranties

1.1 "AS IS" and "AS AVAILABLE" Service Provision

ALL INSTALLATION SERVICES, WORKMANSHIP, REPAIRS, CONSULTATIONS, AND RELATED ACTIVITIES PROVIDED BY COMPANY ARE OFFERED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES, REPRESENTATIONS, OR GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• IMPLIED WARRANTIES OF WORKMANLIKE QUALITY OR PROFESSIONAL STANDARDS
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE
• WARRANTIES OF UNINTERRUPTED OR ERROR-FREE SERVICE
• WARRANTIES THAT ALL DEFECTS WILL BE CORRECTED
• WARRANTIES THAT SERVICES WILL MEET CLIENT'S SPECIFIC REQUIREMENTS OR EXPECTATIONS

1.2 No Guarantee of Results

Company does not warrant, guarantee, or represent that:

• Services will meet Client's subjective aesthetic preferences or design expectations
• Installed equipment will function flawlessly or indefinitely
• All concealed conditions, hazards, or complications will be discovered or avoided
• Property will remain free from any damage, marks, or alterations resulting from installation
• Results will match Client's expectations based on photographs, descriptions, or prior experiences
• Installation will be compatible with all present and future uses or modifications Client may desire
• Work will remain undisturbed or unaffected by Client's subsequent alterations, renovations, or property changes

Client acknowledges that installation outcomes depend on numerous variables including property structure quality, material compatibility, equipment specifications, environmental factors, and Client compliance with usage instructions. Company cannot control all variables affecting installation performance and longevity.

2. Structural and Property Limitations

PRE-EXISTING CONDITIONS: We are not liable for damage caused by or related to pre-existing structural defects, concealed conditions, deteriorated materials, inadequate building construction, code violations, or substandard prior work.

Client acknowledges that installation into older buildings, plaster walls, hollow walls, damaged surfaces, or non-standard construction materials carries inherent risks. We are not responsible for structural failures, wall damage, or surface deterioration that occurs during or after installation due to inadequate mounting surfaces or concealed defects.

We reserve the right to refuse installation if structural conditions are deemed unsafe or unsuitable, and Client will be responsible for cancellation fees if such conditions are discovered on-site.

3. Third-Party Products and Equipment

We are not manufacturers, sellers, or distributors of equipment, devices, or materials installed during service. We disclaim all liability for:

• Defects in third-party products, equipment, or materials
• Product performance, functionality, or compatibility issues
• Manufacturer warranty claims or product recalls
• Software, firmware, or technology failures in installed devices
• Equipment obsolescence or technology limitations

All product warranties are provided by the respective manufacturers. Client must pursue warranty claims directly with manufacturers.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM
• WE ARE NOT LIABLE FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR LOSS OF USE
• WE ARE NOT LIABLE FOR DAMAGES CAUSED BY THIRD PARTIES, ACTS OF GOD, FORCE MAJEURE, OR EVENTS BEYOND OUR CONTROL

5. Client Assumption of Risk

BY ENGAGING OUR SERVICES, CLIENT EXPRESSLY ASSUMES ALL RISKS ASSOCIATED WITH:

• Installation into non-standard, damaged, or questionable mounting surfaces
• Existing structural defects or code violations in the property
• Concealed hazards including but not limited to wiring issues, water damage, asbestos, lead paint, or pest infestations
• Installation locations deemed risky or inadvisable by our technicians
• Use of installed equipment contrary to manufacturer specifications
• Unauthorized modifications or alterations after installation

6. No Liability for Consequential Damages

We shall not be liable for any consequential, indirect, or secondary damages resulting from our services, including but not limited to:

• Property damage beyond the immediate installation area
• Loss of use of property or equipment
• Emotional distress, inconvenience, or loss of enjoyment
• Business interruption or commercial losses
• Security breaches or privacy violations involving third-party equipment
• Data loss or system failures

7. Force Majeure and External Factors

We are not liable for delays, failures, or damages caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemics, government actions, utility failures, supply chain disruptions, labor disputes, terrorism, or civil unrest.

8. Independent Contractor Status

All technicians and workers performing services are independent contractors or employees of PrimeInstall LLC. Clients have no authority to direct, supervise, or control our workers. We are not liable for any accidents, injuries, or incidents involving unauthorized interaction with our personnel.

9. Severability

If any provision of this Disclaimer is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions shall be modified to the minimum extent necessary to make them enforceable while preserving their intent.

10. Acknowledgment

BY ENGAGING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS DISCLAIMER IN ITS ENTIRETY. YOU EXPRESSLY WAIVE ANY CLAIMS NOT EXPLICITLY PRESERVED BY APPLICABLE LAW.

ARTICLE X: SCOPE OF WORK LIMITATIONS - LOW VOLTAGE AND HANDYMAN SERVICES ONLY

10.1 Explicit Service Scope Definition

PRIMEINSTALL LLC PROVIDES EXCLUSIVELY LOW VOLTAGE INSTALLATION SERVICES AND GENERAL HANDYMAN SERVICES. WE EXPLICITLY DO NOT PROVIDE, HAVE NEVER PROVIDED, AND WILL NEVER PROVIDE THE FOLLOWING SERVICES:

• DEMOLITION WORK: We do not perform any demolition, structural removal, wall removal, floor removal, ceiling removal, load-bearing modifications, or destructive alterations of any kind. ANY CLAIMS THAT WE PERFORMED DEMOLITION WORK ARE CATEGORICALLY FALSE AND CONSTITUTE FRAUD.
• STRUCTURAL MODIFICATIONS: We do not alter, modify, or affect building structural elements, load-bearing walls, support beams, foundations, roof structures, or any components critical to building integrity.
• HIGH VOLTAGE ELECTRICAL: While our licensed electricians perform code-compliant outlet and fixture installation, we do not perform major electrical system overhauls, service panel replacements requiring utility coordination, or high voltage industrial electrical work.
• PLUMBING WORK: We do not perform plumbing installation, pipe modifications, drain work, water heater installation, or gas line work requiring licensed plumber certification.
• HVAC INSTALLATION: We do not install, modify, or service heating, ventilation, or air conditioning systems requiring EPA certification or specialized HVAC licensing.
• ROOFING AND WATERPROOFING: We do not perform roofing repairs, roof installations, waterproofing, flashing installation, or exterior envelope work.
• FOUNDATION WORK: We do not perform foundation repairs, basement waterproofing, underpinning, or structural stabilization.
• ASBESTOS OR HAZMAT ABATEMENT: We do not remove, remediate, or disturb asbestos, lead paint, mold beyond minor surface cleaning, or any hazardous materials requiring specialized licensing and disposal procedures.

10.2 Low Voltage Work Definition

Our low voltage work consists exclusively of:

• Security camera installation and wiring (12V DC, 24V DC, or Power over Ethernet systems not exceeding 60 watts)
• Doorbell camera installation (typically 16-24V AC transformers)
• Television mounting and AV cable management
• Network cabling (CAT5e, CAT6, fiber optic) for data transmission
• Smart home device installation operating on USB power, battery power, or low voltage DC adapters
• Thermostat wiring (24V AC HVAC control circuits - NOT the HVAC equipment itself)
• Audio speaker wiring and mounting
• LED strip lighting operating on 12V or 24V DC power supplies

ALL OF OUR LOW VOLTAGE WORK INVOLVES MINIMAL WALL PENETRATIONS (typically 1/4" to 3/4" diameter holes for cables), DOES NOT AFFECT STRUCTURAL INTEGRITY, AND LEAVES PROPERTIES IN SUBSTANTIALLY THE SAME CONDITION AS BEFORE OUR ARRIVAL, EXCEPT FOR THE INTENDED INSTALLATION OF REQUESTED DEVICES AND MOUNTING HARDWARE.

10.3 Handyman Services Definition

Our handyman services consist exclusively of minor, non-structural work including:

• Furniture assembly using manufacturer-provided hardware and instructions
• Picture hanging, mirror mounting, and artwork installation using appropriate wall anchors
• Shelf installation using brackets and anchors rated for expected loads
• Curtain rod and blind installation
• Door hardware replacement (handles, locks, hinges - NOT door frame modifications)
• Minor drywall repair (patching small holes, touch-up spackling - NOT major wall repairs)
• Cabinet hardware installation and adjustment
• Bathroom accessory mounting (towel bars, toilet paper holders, soap dispensers)
• Minor carpentry not affecting structural elements

HANDYMAN SERVICES ARE LIMITED TO COSMETIC, FUNCTIONAL, AND MINOR MAINTENANCE TASKS THAT DO NOT REQUIRE STRUCTURAL ALTERATIONS, PERMITS, OR SPECIALIZED TRADE LICENSING BEYOND GENERAL HANDYMAN CAPABILITIES.

10.4 Anti-Fraud Documentation Protocols

To protect against false claims and insurance fraud, PrimeInstall LLC implements the following mandatory documentation procedures:

• Pre-Installation Photographic Evidence: Before commencing any work, our technicians photograph the entire work area from multiple angles documenting pre-existing conditions including wall conditions, floor conditions, furniture placement, existing damage, wear patterns, stains, scratches, structural defects, and any visible issues. These photographs are timestamped, GPS-tagged, and stored in secure cloud systems with blockchain-verified integrity to prevent alteration or tampering.
• Post-Installation Photographic Evidence: Upon completion, technicians photograph all completed work, surrounding areas, and general site conditions demonstrating the property's condition after our departure. These photographs prove we left the property in proper condition and did not cause alleged damages.
• Video Documentation: For complex installations or properties with pre-existing damage concerns, technicians may record video walkthroughs before and after service delivery, providing irrefutable evidence of site conditions and our work scope.
• Client Acknowledgment Forms: Clients sign acknowledgment forms before work commences confirming they have disclosed all known property defects, damage, and concerns. Post-completion, clients sign acceptance forms acknowledging satisfactory completion and absence of damage caused by our work.
• Witness Testimony: When feasible, technicians work in pairs providing corroborating witness testimony regarding scope of work, conditions encountered, and absence of wrongdoing or damage causation.
• GPS and Time-Stamped Records: All appointments include GPS-verified location data and precise time-stamped records proving when technicians arrived, duration of work, and departure time, refuting false claims about extended presence or unauthorized access.

ARTICLE XI: ANTI-FRAUD PROVISIONS AND PROTECTION AGAINST FALSE CLAIMS

11.1 Declaration Against Fraudulent Insurance Claims

PRIMEINSTALL LLC MAINTAINS COMPREHENSIVE GENERAL LIABILITY INSURANCE AND WORKERS' COMPENSATION COVERAGE AS REQUIRED BY NEW YORK STATE LAW. HOWEVER, WE EXPLICITLY RESERVE ALL RIGHTS TO DEFEND AGAINST FRAUDULENT, EXAGGERATED, OR BASELESS INSURANCE CLAIMS DESIGNED TO EXPLOIT OUR INSURANCE COVERAGE.

CLIENT ACKNOWLEDGES AND AGREES THAT:

• Insurance Fraud is a Crime: Filing false insurance claims, exaggerating damages, claiming damages that never occurred, or attributing pre-existing damage to our work constitutes insurance fraud under New York Penal Law § 176.05 and is punishable by imprisonment and substantial fines.
• We Will Vigorously Defend All Claims: Every insurance claim filed against PrimeInstall LLC will be investigated thoroughly using our comprehensive photographic evidence, video documentation, witness testimony, building codes expertise, engineering analysis when warranted, and expert witness testimony to prove or disprove claimed damages.
• False Claimants Will Be Prosecuted: Clients who file fraudulent insurance claims will be reported to law enforcement, the New York State Department of Financial Services Insurance Frauds Bureau, and our insurance carrier's Special Investigations Unit (SIU). We will pursue criminal prosecution, civil litigation for damages, and recovery of all legal costs incurred defending fraudulent claims.
• Pre-Existing Damage Cannot Be Claimed: Our pre-installation photographic evidence conclusively documents all pre-existing property conditions. Any damage visible in pre-installation photographs categorically cannot be attributed to our work, and attempting to do so constitutes fraud.
• Scope of Work Defines Liability: We are liable ONLY for damage directly caused by work we actually performed. We cannot be held liable for damage related to services we do not provide, areas we did not access, equipment we did not install, or work outside our documented scope.

11.2 Common Fraudulent Claim Patterns We Defend Against

Based on industry experience, PrimeInstall LLC is prepared to defend against the following common fraudulent claim patterns:

False Demolition Claims:Clients falsely claiming we performed demolition work, removed walls, damaged structures, or caused major property destruction. OUR SCOPE OF WORK EXPLICITLY EXCLUDES DEMOLITION. We possess photographic evidence proving we performed only minor drilling for mounting hardware installation (typically 1/4" to 1" diameter holes for wall anchors and cable routing). Any claims of major structural damage, wall removal, or demolition are categorically false and will be vigorously defended with evidence proving we lacked equipment, personnel, authorization, or capability to perform such work.

Exaggerated Water Damage Claims:Clients claiming our low voltage installation caused water damage, plumbing leaks, or flooding. LOW VOLTAGE WORK DOES NOT INVOLVE PLUMBING SYSTEMS. Our technicians do not cut water pipes, modify plumbing, or perform work affecting water distribution or drainage systems. Any water damage claims will be defended by proving our work scope could not physically cause alleged water intrusion, demonstrating pre-existing moisture issues through our documentation, and potentially engaging forensic engineers to establish actual causation.

Pre-Existing Damage Attribution:Clients claiming we caused damage that existed before our arrival. Our timestamped pre-installation photographs conclusively prove property condition before work commencement. Attempting to attribute pre-existing cracks, holes, stains, water damage, structural defects, electrical issues, or other problems to our recent work when photographic evidence shows these conditions existed beforehand constitutes fraud and will be prosecuted accordingly.

Inflated Repair Cost Claims:Clients submitting repair estimates vastly exceeding reasonable costs to repair alleged minor damages. We will obtain independent repair estimates, engage contractor experts to testify regarding reasonable repair costs, and challenge inflated estimates as evidence of fraudulent intent to unjustly enrich themselves through our insurance policy.

Unrelated Damage Claims:Clients claiming we damaged areas we never accessed, equipment we never touched, or systems entirely unrelated to our scope of work. GPS tracking, time-stamped documentation, and technician testimony will prove we were not present in claimed damage areas or did not perform work that could physically cause alleged damage.

Post-Work Damage Staging:Clients deliberately damaging their own property after our departure and falsely attributing such damage to our work. Our post-completion photographs and client signed acknowledgment forms prove we left the property undamaged. Subsequent damage occurring after our documented departure and client's written acceptance of satisfactory completion cannot be attributed to our work.

11.3 Legal Consequences for Fraudulent Claimants

Clients who file false insurance claims against PrimeInstall LLC face severe legal consequences:

• Criminal Prosecution: Insurance fraud is a class A misdemeanor (up to one year imprisonment) or felony (up to 25 years imprisonment depending on fraud amount) under New York Penal Law. We will file criminal complaints with the New York County District Attorney's Office, New York State Police, and Federal Bureau of Investigation when fraud involves interstate commerce or exceeds $10,000.
• Civil Litigation: We will file civil lawsuits seeking compensatory damages for investigation costs, legal fees, expert witness costs, lost business opportunities, reputational harm, and punitive damages designed to punish malicious fraud.
• Treble Damages: New York General Business Law § 349 prohibits deceptive consumer practices and authorizes treble (triple) damages for intentional fraud. Fraudulent claimants may be ordered to pay three times our actual damages plus attorney fees.
• Permanent Blacklisting: Fraudulent claimants will be permanently banned from receiving future services and reported to industry databases, other service providers, and consumer protection agencies.
• Credit and Legal Ramifications: Civil judgments obtained against fraudulent claimants will be reported to credit bureaus, affecting credit scores and financial standing for seven years. Judgments remain enforceable for 20 years in New York and can lead to wage garnishment, bank account levies, and property liens.
• Insurance Industry Reporting: Proven insurance fraud will be reported to the National Insurance Crime Bureau (NICB), potentially affecting fraudulent claimants' ability to obtain insurance coverage in the future.

11.4 Burden of Proof and Evidence Standards

ANY CLIENT ASSERTING THAT PRIMEINSTALL LLC CAUSED PROPERTY DAMAGE BEARS THE BURDEN OF PROVING:

• The claimed damage exists and is not pre-existing (must overcome our photographic evidence showing no such damage existed before our work)
• The damage was caused by our specific actions (must establish causation through credible evidence, not mere speculation)
• The damage falls within the scope of work we actually performed (cannot attribute damage related to services we do not provide)
• The damage amount is reasonable and supported by itemized repair estimates from licensed contractors
• Client promptly notified us of alleged damage and allowed reasonable opportunity for inspection and assessment
• Client did not cause or contribute to the damage through negligence, misuse, or intentional acts

FAILURE TO MEET THIS BURDEN OF PROOF WILL RESULT IN CLAIM DENIAL. We will not accept liability for unproven allegations, speculative claims, or damages inconsistent with our actual work performed.

ARTICLE XII: CLIENT REPRESENTATIONS, WARRANTIES, AND ANTI-FRAUD ACKNOWLEDGMENTS

12.1 Mandatory Client Representations

By engaging PrimeInstall LLC services, Client represents, warrants, covenants, and agrees under penalty of perjury that:

• Honest Disclosure: Client has truthfully and completely disclosed all known property defects, damage, prior repairs, structural issues, water intrusion, pest problems, code violations, and other material conditions affecting the property. Client acknowledges that concealing known defects for the purpose of later attributing them to our work constitutes fraud.
• No Intent to Defraud: Client is engaging our services in good faith for legitimate installation purposes and has no intention to file false insurance claims, exaggerate damages, attribute pre-existing conditions to our work, or otherwise commit insurance fraud.
• Understanding of Scope: Client understands that PrimeInstall LLC provides exclusively low voltage and handyman services, explicitly does not perform demolition or major structural work, and cannot be held liable for damages outside our defined scope of services.
• Acceptance of Documentation: Client consents to comprehensive photographic and video documentation of property conditions before and after our work and acknowledges such documentation will be used as evidence to defend against any false or exaggerated damage claims.
• Immediate Notification Requirement: If Client believes we caused any damage during service delivery, Client must immediately notify our on-site technician before they depart and allow inspection and documentation of alleged damage. Failure to immediately report alleged damage will be considered evidence that no damage occurred or that damage is unrelated to our work.
• No Post-Completion Fabrication: Client will not damage their own property after our departure and falsely claim we caused such damage. Client acknowledges that post-completion photographs and signed acknowledgment forms prove property condition at the time of our departure.
• Cooperation with Investigations: If Client files any insurance claim or damage allegation against PrimeInstall LLC, Client agrees to fully cooperate with our investigation including providing access for independent inspection, submitting to recorded interviews, producing all evidence supporting claims, and refraining from spoliation (destruction) of evidence.
• No Collusion: Client has not conspired with contractors, public adjusters, attorneys, or other parties to fabricate or exaggerate claims against PrimeInstall LLC for financial gain.

12.2 Fraud Penalty Acknowledgment

CLIENT EXPLICITLY ACKNOWLEDGES THAT:

• Filing a false insurance claim against PrimeInstall LLC is a crime under New York Penal Law § 176.05
• Fraudulent insurance claims can result in imprisonment, substantial fines, civil liability, and permanent criminal records
• PrimeInstall LLC maintains comprehensive evidence collection systems designed specifically to identify and prosecute insurance fraud
• Every claim filed against PrimeInstall LLC will be thoroughly investigated and vigorously defended using all available evidence and legal resources
• Proven fraud will result in criminal referrals, civil litigation, and industry-wide reporting affecting Client's reputation and future service access
• Attorney fees and costs incurred defending fraudulent claims will be sought from Client through legal proceedings

12.3 Knowing and Voluntary Agreement

CLIENT CERTIFIES THAT:

• Client has read and understands this entire Liability Disclaimer including all fraud prevention provisions
• Client has had opportunity to consult legal counsel regarding the meaning and effect of these terms
• Client accepts all limitations, disclaimers, and restrictions knowingly, voluntarily, and without duress
• Client understands that these provisions are intended to prevent fraud and protect PrimeInstall LLC from false claims
• Client acknowledges that fraudulent claims will result in severe legal consequences as described herein

ARTICLE XIII: INSURANCE CLAIMS PROCEDURE AND REQUIREMENTS

13.1 Legitimate Claims Process

PrimeInstall LLC honors legitimate claims for damage actually caused by our work. To file a valid claim:

1. Immediate Notification: Notify our on-site technician immediately upon discovering alleged damage during or immediately after service delivery. Allow technician to photograph and document alleged damage.
2. Written Notice: Submit written notice to PrimeInstall LLC within 48 hours of service completion describing alleged damage in detail, including photographs, location, and claimed cause.
3. Inspection Cooperation: Allow PrimeInstall LLC representative or insurance adjuster to inspect claimed damage at a mutually agreeable time within 7 days of notification.
4. Evidence Preservation: Do not repair, alter, or dispose of allegedly damaged property before inspection and documentation. Spoliation of evidence will result in claim denial.
5. Documentation Submission: Provide our pre-installation and post-installation photographs, signed acknowledgment forms, and any other documentation relevant to the claim.
6. Itemized Repair Estimates: Obtain at least two itemized written repair estimates from licensed, insured contractors specifying exactly what repairs are needed and associated costs.
7. Cooperation with Investigation: Respond to all reasonable requests for information, provide access for inspections, participate in recorded interviews if requested, and refrain from obstructing investigation.

13.2 Automatic Claim Denial Circumstances

Claims will be automatically denied if:

• Client signed post-completion acknowledgment form confirming no damage and satisfactory completion, then later claimed damage not reported to on-site technician
• Our pre-installation photographs clearly show the claimed damage existed before our work
• Claimed damage is physically impossible given the scope of work we performed (e.g., claiming we caused plumbing leaks when we performed only TV mounting)
• Client failed to provide timely written notice within 48 hours
• Client refused to allow inspection of claimed damage
• Client repaired or altered claimed damage before inspection (spoliation of evidence)
• Evidence indicates Client self-inflicted damage after our departure
• Claim involves areas we never accessed or equipment we never touched
• Client has history of filing multiple questionable claims against service providers
• Investigation reveals inconsistencies, contradictions, or false statements in Client's claim

13.3 Claims Investigation Rights

PrimeInstall LLC and our insurance carrier reserve the right to:

• Conduct thorough investigations using private investigators, forensic engineers, construction experts, and other specialists
• Interview witnesses including building staff, neighbors, or others with knowledge of circumstances
• Obtain building records, permit histories, prior damage reports, and maintenance records
• Conduct forensic analysis of allegedly damaged materials to determine actual cause of damage
• Review Client's insurance claim history and credit reports
• Take recorded statements from Client under oath
• Utilize all photographic, video, GPS, and documentary evidence collected during service delivery
• Engage expert witnesses to testify regarding industry standards, causation analysis, and fraud indicators
• Refer suspected fraud to law enforcement and regulatory authorities for criminal investigation